At American Hotel, the trust you place in us is not something we take for granted. That’s why, as we continue to assess the impact of COVID-19 on our business, our nationwide distribution centers remain fully operational and are actively shipping available products.
How we are combatting the spread of COVID-19
We are adhering to CDC guidelines to curb the spread of COVID-19 and help ensure the safety of our associates, your staff and guests, and the public at large. Be aware our delivery capacity may be impacted by government-imposed travel restrictions and driver availability. Our commitment is to be accessible and available to you during this unprecedented period in the life of our industry.
Updates to our returns policy
During these extraordinary times of limited inventory and unavailable stock, we are temporarily amending our returns policy.
As of March 21, 2020, unless the order is incorrect, or an item is defective or damaged in transit, all sales are final. Orders that are correctly delivered by American Hotel are ineligible for credit, exchange, or refund. Signed claims for incorrect orders, defective items, or items damaged in transit must be completed within 3 calendar days of receipt of the shipment, with condition of the goods noted.
Please contact us at 1-800-323-5686 for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.
COVID-19 impact on inventory and delivery
Currently, demand is still far outpacing supply for certain cleaning supplies and personal protection products such as disinfectants, masks, hand sanitizers, and some soaps. We are working closely with our suppliers to replenish these types of items as quickly as possible, but we do expect inventory volatility in this product category to continue for some time.
Updates on Private Fleet deliveries
Due to the rapidly changing environment across the country, we have made temporary changes to our Private Fleet services in select markets.
Please note: In markets where our Private Fleet service is not currently available, our LTL carriers do not typically offer debris removal or room of choice delivery.
Last Updated: 4/13/2020
|Austin||TX||DAST||Not Available - shipping LTL|
|Boston||MA||DBOS||Not Available - shipping LTL|
|Charleston||SC||DCST||Not Available - shipping LTL|
|Charlotte||NC||DCHR||Not Available - shipping LTL|
|Cincinnati||OH||DCIN||Not Available - shipping LTL|
|Cleveland||OH||DCLE||Not Available - shipping LTL|
|Colorado Mountains||CO||DMTN||Not Available - shipping LTL|
|Columbia||SC||DCLB||Not Available - shipping LTL|
|Columbus||OH||DCOL||Not Available - shipping LTL|
|Dayton||OH||DDAY||Not Available - shipping LTL|
|Denver||CO||DDEN||Not Available - shipping LTL|
|Detroit||MI||DDET||Not Available - shipping LTL|
|Ft Myers||FL||DWFL||Not Available - shipping LTL|
|Indianapolis||IN||DIND||Not Available - shipping LTL|
|Jacksonville||FL||DJAX||Not Available - shipping LTL|
|Kansas City||MO||DKSC||Not Available - shipping LTL|
|Las Vegas||NV||DLVS||Not Available - shipping LTL|
|Los Angeles||CA||DSCA||Monday, Wednesday, Friday|
|Lousiville||KY||DLOU||Not Available - shipping LTL|
|Minneapolis||MN||DMSP||Not Available - shipping LTL|
|Myrtle Beach||SC||DMRY||Not Available - shipping LTL|
|Nashville||TN||DNSH||Not Available - shipping LTL|
|New Orleans||LA||DNOL||Not Available - shipping LTL|
|New York||NY||DNNY||Tuesday, Friday|
|Orlando||FL||DORL||Monday, Wednesday, Friday|
|Palm Springs||CA||DPLM||Monday, Wednesday, Friday|
|Philadelphia area||PA/NJ||DPDK||Tuesday, Friday|
|Pittsburgh||PA||DPIT||Not Available - shipping LTL|
|Portland||OR||DPOR||Not Available - shipping LTL|
|Raleigh/Durham||NC||DRLD||Not Available - shipping LTL|
|Richmond/VA Beach||VA||DRCH||Not Available - shipping LTL|
|Sacramento||CA||DSMT||Not Available - shipping LTL|
|Salt Lake City||UT||DSLC||Not Available - shipping LTL|
|San Antiono||TX||DSAU||Not Available - shipping LTL|
|San Diego||CA||DSDG||Not Available - shipping LTL|
|San Francisco||CA||DSFO||Wednesday, Friday|
|St Louis||MO||DSTL||Not Available - shipping LTL|
|Tampa||FL||DTAM||Not Available - shipping LTL|
|Tucson||AZ||DTSN||Tuesday, Thursday, Saturday|
|West Palm Beach||FL||DWPB||Tuesday, Friday|
How to check your order status
To check your order status, log in and navigate to Order History. Once your order has been approved and/or received, you may see one of the following status reports:
- Order In Review – Order is pending
- Order Received – Order has been received but the items have not been picked or shipped
- In Process – At least one item on the order has either been picked or was sent to the drop-ship vendor
- Complete – All items have shipped, and the order has invoiced