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Covid-19 Logo

At American Hotel, the trust you place in us is not something we take for granted. That’s why, as we continue to assess the impact of COVID-19 on our business, our nationwide distribution centers remain fully operational and are actively shipping available products.

How we are combatting the spread of COVID-19

We are adhering to CDC guidelines to curb the spread of COVID-19 and help ensure the safety of our associates, your staff and guests, and the public at large. Be aware our delivery capacity may be impacted by government-imposed travel restrictions and driver availability. Our commitment is to be accessible and available to you during this unprecedented period in the life of our industry.

Updates to our returns policy

During these extraordinary times of limited inventory and unavailable stock, we are temporarily amending our returns policy.

As of March 21, 2020, unless the order is incorrect, or an item is defective or damaged in transit, all sales are final. Orders that are correctly delivered by American Hotel are ineligible for credit, exchange, or refund. Signed claims for incorrect orders, defective items, or items damaged in transit must be completed within 3 calendar days of receipt of the shipment, with condition of the goods noted.

Please contact us at 1-800-323-5686 for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.

COVID-19 impact on inventory and delivery

Currently, demand is still far outpacing supply for certain cleaning supplies and personal protection products such as disinfectants, masks, hand sanitizers, and some soaps. We are working closely with our suppliers to replenish these types of items as quickly as possible, but we do expect inventory volatility in this product category to continue for some time.

Updates on Private Fleet deliveries

Due to the rapidly changing environment across the country, we have made temporary changes to our Private Fleet services in select markets.

Please note: In markets where our Private Fleet service is not currently available, our LTL carriers do not typically offer debris removal or room of choice delivery.

Last Updated: 4/13/2020

Market State MOT Delivery Days
Atlanta GA ATL Tuesday, Friday
Austin TX DAST Not Available - shipping LTL
Baltimore/DC MD/DC DBAL Tuesday, Friday
Boston MA DBOS Not Available - shipping LTL
Charleston SC DCST Not Available - shipping LTL
Charlotte NC DCHR Not Available - shipping LTL
Chicago IL DCHI Wednesday, Friday
Cincinnati OH DCIN Not Available - shipping LTL
Cleveland OH DCLE Not Available - shipping LTL
Colorado Mountains CO DMTN Not Available - shipping LTL
Columbia SC DCLB Not Available - shipping LTL
Columbus OH DCOL Not Available - shipping LTL
Dallas TX DDAL Daily
Dayton OH DDAY Not Available - shipping LTL
Denver CO DDEN Not Available - shipping LTL
Detroit MI DDET Not Available - shipping LTL
Ft Myers FL DWFL Not Available - shipping LTL
Houston TX DHOU Wednesday, Friday
Indianapolis IN DIND Not Available - shipping LTL
Jacksonville FL DJAX Not Available - shipping LTL
Kansas City MO DKSC Not Available - shipping LTL
Las Vegas NV DLVS Not Available - shipping LTL
Los Angeles CA DSCA Monday, Wednesday, Friday
Lousiville KY DLOU Not Available - shipping LTL
Miami FL DMMI Tuesday, Friday
Minneapolis MN DMSP Not Available - shipping LTL
Myrtle Beach SC DMRY Not Available - shipping LTL
Napa CA DNAP Wednesday, Friday
Nashville TN DNSH Not Available - shipping LTL
New Orleans LA DNOL Not Available - shipping LTL
New York NY DNNY Tuesday, Friday
Orlando FL DORL Monday, Wednesday, Friday
Palm Springs CA DPLM Monday, Wednesday, Friday
Philadelphia area PA/NJ DPDK Tuesday, Friday
Phoenix AZ DPNX Wednesday, Friday
Pittsburgh PA DPIT Not Available - shipping LTL
Portland OR DPOR Not Available - shipping LTL
Raleigh/Durham NC DRLD Not Available - shipping LTL
Richmond/VA Beach VA DRCH Not Available - shipping LTL
Sacramento CA DSMT Not Available - shipping LTL
Salt Lake City UT DSLC Not Available - shipping LTL
San Antiono TX DSAU Not Available - shipping LTL
San Diego CA DSDG Not Available - shipping LTL
San Francisco CA DSFO Wednesday, Friday
Seattle WA DSEA Wednesday, Friday
Sedona AZ DSED Wednesday, Friday
St Louis MO DSTL Not Available - shipping LTL
Tampa FL DTAM Not Available - shipping LTL
Tucson AZ DTSN Tuesday, Thursday, Saturday
West Palm Beach FL DWPB Tuesday, Friday

How to check your order status

To check your order status, log in and navigate to Order History. Once your order has been approved and/or received, you may see one of the following status reports:

  • Order In Review – Order is pending
  • Order Received – Order has been received but the items have not been picked or shipped
  • In Process – At least one item on the order has either been picked or was sent to the drop-ship vendor
  • Complete – All items have shipped, and the order has invoiced

How to change or cancel your order

Have a question about backorders?