text.skipToContent text.skipToNavigation

Business Update

At American Hotel, the trust you place in us is not something we take for granted. That’s why, as we continue to navigate today’s industry challenges, the commitment of every American Hotel team member is to help customers like you get back to business.

Get delivery updates

Our nationwide distribution centers remain fully operational. However, be aware our supply chain may be impacted by severe weather, travel restrictions, or industry-wide capacity challenges. No matter where you are, our teams will be accessible and available to you during this recovery period.

Check your order status

To check your order status, log in and navigate to Order History. Once your order has been approved and/or received, you may see one of the following status reports:

  • Credit Review – Account details are being confirmed. Initial review may take up to two hours. Please email creditdepartmentinquiries@americanhotel.com for more information.
  • Order Review – Order details are being confirmed. Initial review may take up to 24 hours. If your order is in review status for more than 24 hours, please contact your sales representative or email Customer Care at cusrel@americanhotel.com.
  • In Process – One or more of your items has shipped or is in process. No changes can be made.
  • Complete – All items have shipped, and the order has invoiced.
  • For shipping status of your order by item, visit the Order History page and click "View Details/Tracking" for that order.

Change or cancel your order

Have a question about backorders?